Frequently asked questions

Here are some common questions. To give you the best customer experience, your feedback is importantĀ for us.

Q 1. Is shipping really FREE?
A. Yes, shipping is free worldwide.
Q 2. How can I pay?

A. We accept all major credit cards: Visa, Mastercard, Discover, Amex, Apple pay, Google pay, and PayPal.

Q 3. Is the cash on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe.Ā 

Q 4. If I enter my email address, will you sell my information?

A. We do not sell our customers' information. Email is only for follow-up and to send newsletters about our promotions and new arrivals.

5. Do I (the customer) have to pay customs?

A. For most countries you do not have to pay customs, but it depends on where you are and if you order more than 1 piece. We are not responsible for customs fees. Please check with your local customs agency to find out more.

Q 6. Where can I place an order from?

A. You can place an order from any country, we ship worldwide.

Q 7. How long does it take to get a tracking number?

A. It usually takes between 1 - 2 business days.

Ā 8. How long does it take for my goods to arrive?

A. It usually takes 1 - 14 business days for all orders to arrive. Delivery times vary from product to product; based on demand and shipping location.

Ā 9: Do I get a confirmation number when I place my order?

A. Yes, all customers receive an order number after placing their orders.

Q 10: Can I cancel my order?

A. You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

Q 11: I have a question that wasn't answered, can you please help?

A. We are here to help. Please send us an email toĀ ipet.claim@gmail.comĀ and we will be happy to assist you. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.